When I started this job, if a question came up on a project, the contractor called, we discussed a solution, and he did it.
Then came RFI's. If a question came up on a project, the contractor called, we discussed a solution, he faxed a RFI, I wrote the solution on the fax and faxed it back... and he did it.
Now we have this system, if a question came up on a project, the contractor called, we discussed a solution, he sends a FAX to the general, he copies that, generates another form, and another form, sends all three to my email box (that's three documents of any number of pages) I have a totally messed up email box, and since none of the documents have the same name, I have to print out everything, figure out which form to respond to, go to it respond, print out the response, the contractor gets the response and he does it.
I love progress.
From a contractor friend of Eric D.